Refund policy

At KAGEN, every product is made to order with care. Because our products are printed specifically for each customer, we do not accept returns or exchanges for incorrect size selection, change of mind, or personal preference.

If you receive a damaged, defective, incorrect, or misprinted product, please contact us within 48 hours of delivery with clear photographs of the product and packaging. After verification, we will provide a replacement or an appropriate resolution at no additional cost.

Refunds are only issued when a replacement cannot be provided or in exceptional circumstances approved by our support team. Approved refunds are processed to the original payment method within 5–10 business days.

Cash on Delivery (COD) orders are non-refundable once confirmed and shipped. Orders cannot be cancelled after production has started.

Please ensure that you carefully review your order details, product size, color, and shipping address before completing your purchase.